We don't take a business's word for it. Every provider clears a real onboarding gate — the same one enforced in the RED app before they can accept a single job.
Every pro passes a background check before going live on RED — no exceptions.
Where a trade or state requires a license, we verify it before onboarding is complete.
Active liability insurance is required to join — and required to stay in good standing.
Verification doesn't stop at onboarding. Every completed job gets rated by the homeowner who paid for it, and that rating is tied to the pro's profile going forward. Pros who fall below our quality bar are reviewed, and can be suspended or removed from the platform.
Contact our support team through the app or contact page and we'll get you rebooked with another available pro as quickly as possible.
Yes — every pro's rating and job history are shown right on their profile before you confirm a booking.
Email hello@getred.app or use the in-app "Report an Issue" flow. Safety concerns are reviewed as a priority.