Answers for homeowners booking a service and for pros running their business on RED. Can't find what you need? Reach out and a real person will help.
Book a service, pick a same-day or scheduled time, and reschedule or cancel right from the app. See our Terms of Service for the full cancellation policy.
You see the full price before a pro is dispatched — never after the invoice arrives. Payments happen in-app only, so there's no cash or checks on the porch.
Manage your profile, addresses, and payment methods right in the app. Every pro on RED is background-checked, license-verified, and insured — see our Trust & Safety page for details.
From the app, open your booking and choose reschedule or cancel. See our Terms of Service for the full cancellation policy, including any applicable fees.
Reach out through our contact page or the in-app "Report an Issue" flow and our support team will work with you to make it right.
Yes — you can request a pro you've worked with before directly from their profile the next time you book.
RED accepts major credit and debit cards, plus Apple Pay. All payments happen securely in the app.